Case Study: The Co-operators achieves greater transparency, engagement, and productivity with SAP SuccessFactors Incentive Management

Co-operators Enhancing Engagement and Boosting Productivity with SAP SuccessFactors Incentive Management

Co-operators Group Limited, a Canadian insurance company, needed to replace a manual, error-prone commission process that lacked transparency and had a complex approval workflow. The company also wanted to build trust by ensuring accurate and fair payouts for advisors, and it turned to SAP SuccessFactors Incentive Management to help manage its incentive and compensation programs.

SAP implemented SAP SuccessFactors Incentive Management to automate payout calculations, improve visibility into daily commissions, and streamline validation and multi-level approvals. As a result, Co-operators gained more accurate and timely payments, better KPI reporting, and stronger operational control, with measurable impact including $315K in cost avoidance in the first year and 100% employee retention and engagement.

Co-operators

Horia Puscas

Sr. Mgr. Platform Enablement