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Case Study: City Super Ltd. boosts staff performance with SAP SuccessFactors Talent Solutions
A SAP Case Study
City Super Tapping in to the Cloud for Superior Staff Performance with SAP SuccessFactors Talent Solutions
City Super Ltd., a major retailer in Hong Kong, needed to improve its HR software to better support its 1,700 employees but lacked the expertise to integrate cloud solutions. The company wanted to implement SAP SuccessFactors talent solutions to optimize staff performance.
With the help of SAP Preferred Care services, SAP provided the necessary expertise for a successful integration, including incident monitoring and an enhanced service-level agreement. The solution resulted in a 40% decrease in user issues, €15,000 in training savings, and 50% higher efficiency in handling incidents, giving employees new tools to manage their performance goals.
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City Super Ltd.
Shirley Law
Assistant Manager, Compensation and Benefits