Case Study: CareSource achieves faster agent onboarding and commission payouts with SAP Agent Performance Management

CareSource Management Group Co. Delivering Best in Class Agent Experience

CareSource, a major Ohio-based health insurance provider, sought to expand its sales channels but was hindered by a manual, Excel-based process for managing agents and calculating commissions. This outdated system was inefficient and unable to support their growth ambitions. To overcome this challenge, CareSource turned to SAP and its SAP Agent Performance Management solution to deliver a best-in-class agent experience.

By implementing SAP Agent Performance Management, CareSource automated its commission payout processes and streamlined agent onboarding. The SAP solution replaced manual data entry with an end-to-end automated system, freeing the sales operations team to focus on strategic initiatives. The results were significant, including reducing agent onboarding time to an average of just one day and enabling much speedier commission payouts, allowing CareSource to compete more effectively with its peers.

CareSource

Tammy Olsen

Director Sales Operations