Case Study: Capgemini achieves greater operational efficiency with SAP Business Technology Platform

Capgemini - Customer Case Study

Capgemini, the global IT services and consulting firm, struggled with fragmented operational processes, limited visibility, and data inefficiencies across customer relationship management, service delivery, and reporting. Working with SAP, Capgemini used SAP Business Technology Platform along with SAP Integration Suite, SAP S/4HANA Cloud Private Edition, SAP SuccessFactors, and SAP Analytics Cloud to unify data and modernize integration.

SAP implemented a more connected, automated environment with real-time analytics and AI-driven service routing and predictive maintenance. As a result, Capgemini reported a 50% increase in relevant data availability, a 40% reduction in integration issues, and a 40% improvement in time to market, while also cutting manual intervention and application maintenance effort significantly.

Capgemini

Vijayanand Rajagopal

SAP Technologies and Databases Lead, Global Applications