Case Study: Government of Ras Al Khaimah achieves a unified digital employee experience with SAP SuccessFactors HCM

Building a digital society with innovative online and mobile public services

The Government of Ras Al Khaimah (RAK Government) in the United Arab Emirates wanted to give its employees the same modern, mobile-ready experience it was delivering to citizens, but through a cloud-based digital HR system. Working with SAP and SAP SuccessFactors HCM, the government launched its “Mawaredna” HR transformation program to replace its existing on-premise SAP ERP Human Capital Management solution.

SAP implemented SAP SuccessFactors Employee Central, Workforce Analytics, the SAP SuccessFactors Mobile app, and Employee Central Service Center to create a single source of truth for HR data and improve employee self-service. The results included 24x7 access to HR information, high user adoption across 19 departments, better workforce insights for decision-making, and a faster, more digital employee support experience.

Government of Ras Al Khaimah

Shaikha Ali Saif Al Hebsi

Assistant General Manager for Implementation Affairs, Department of Human Resources