Case Study: GSK achieves automated user management and stronger compliance with SAP

Automating user management across hybrid SAP landscapes

GSK, the global pharmaceutical company headquartered in London, needed to automate user management across its hybrid SAP landscape to support planning and analytics while meeting strict regulatory-compliance requirements. Its legacy processes were manual, siloed, error-prone, and made auditing difficult across global, regional, and market teams. SAP helped address this with a real-time user administration approach using SAP Analytics Cloud, SAP Datasphere, and SAP Build Apps.

SAP implemented SAP ABAP-based security automation and centralized user management to streamline joiner, leaver, and role-change processes, while improving auditing and compliance. The result was 100% user administration compliance, a 140x improvement in execution times, and more than £220K in annual savings, with process efficiency doubled across 6,000+ users.

GSK

Samantha Smith

Director, Corporate Consolidation and Financial Planning