Case Study: Jet Aviation achieves faster, mobile-first aircraft maintenance with SAP

Aircraft Maintenance Execution, Shopfloor User Experience

Jet Aviation, a global business aviation services company, needed a more intuitive way to execute maintenance, repair, and overhaul (MRO) work after moving key sites to SAP S/4HANA. Its mechanics were struggling with fragmented workflows, too much navigation, manual data entry, and a shopfloor experience that was functional but not optimized for end users.

SAP helped Jet Aviation implement an SAP Fiori-based Execute MRO Operation app integrated with SAP S/4HANA, SAP BTP, SAP Gateway, and SAP Mobile Start. The solution streamlined maintenance execution with a single-screen, mobile-friendly interface and digital sign-offs, delivering measurable gains including 28 seconds saved per sign-off transaction, a 40% reduction in navigation steps, a 67% reduction in steps for maintenance order adjustments, and 400 clicks or 50 minutes saved per employee in one month.

Jet Aviation

Victorien Lucas

Licensed Mechanics & Supervisor