Case Study: Ageas UK achieves greater process transparency and customer experience with SAP Signavio solutions

Ageas UK Business process intelligence helping diverse teams deliver great customer experiences

Ageas, a leading UK household and motor insurance company, needed a systematic way to understand, standardize, and improve processes across a distributed workforce while maintaining high customer satisfaction and adapting to a changing, regulated market. To support more than four million customers, Ageas turned to SAP Signavio solutions to create greater process transparency and improve collaboration.

SAP implemented SAP Signavio solutions, including SAP Signavio Journey Modeler, to build a single source of truth and connect customer journeys to process architecture. As a result, Ageas gained deeper process insight, increased automation and collaboration across teams, reduced time spent on manual work, and better understood the ROI of process transformation.

Ageas

Mark Tyrrell

Chief Information Officer