Case Study: Carl Zeiss achieves optimized PLM and simpler maintenance with SAP Customer Connection

Advancing Digital Transformation with Customer Influence Programs

Carl Zeiss AG, a global high-tech company, faced the challenge of ensuring its standard SAP software solutions, including SAP Product Lifecycle Management, met all its company-specific requirements. Their goal was to reduce maintenance costs and improve the efficiency of existing applications while adapting to new IT and business demands.

The solution was participation in the SAP Customer Connection influence program, which provided direct collaboration with SAP developers. This allowed Carl Zeiss to provide input that directly influenced software development. The results included SAP solutions that fully covered their company requirements, significantly simplified maintenance, optimized functionality, and led to very positive user feedback due to the enhanced performance.

Carl Zeiss

Frank Bültge

Head of PLM Solution Competence Center