Case Study: Wyndham Hotels & Resorts achieves faster, more engaging employee recognition with SAP SuccessFactors

Wyndham Hotels & Resorts are Building a Stronger Culture of Recognition with SAP® SuccessFactors® Compensation

Wyndham Hotels & Resorts, a global hotel franchisor with about 2,500 employees, needed to modernize and automate its reward and recognition processes. The HR team sought to streamline manual approvals, speed up rewards so behaviors could be rewarded in the moment, and offer rewards employees actually want while delivering an easy-to-use, engaging employee experience. They selected SAP SuccessFactors to address these challenges.

Using SAP SuccessFactors Compensation within the SuccessFactors HXM Suite, the vendor implemented a customizable, points-based recognition program (with third‑party reward support), automated approval workflows, and instant recognition capabilities. The result was fast adoption and higher engagement—rewards processed in North America tripled in the first month, approvals were shortened to deliver timely rewards, non‑monetary options aligned with employee interests, and the program expanded to include cross‑functional, peer‑to‑peer and manager nominations, strengthening Wyndham Hotels & Resorts’ culture of recognition.

Wyndham Hotels & Resorts

Melissa Torres

Director – HRMS