Case Study: Bitwise Solutions achieves a unified cloud HRIS and faster incident resolution with SAP SuccessFactors

Who Does an Enterprise Data Technology Company Turn to for World-Class HRIS Support

Bitwise, an enterprise data technology company (Bitwise Solutions Private Limited) with about 1,300 employees, needed to attract, develop, and retain top talent but found its legacy HR systems couldn’t keep pace with growth. To move to a unified digital HR platform in the cloud and get expert HRIS support, Bitwise turned to SAP SuccessFactors and SAP Enterprise Support for guidance and deployment.

SAP SuccessFactors, supported by SAP Enterprise Support services, implemented a suite of cloud HR modules—including Recruiting Management, Employee Central, Onboarding, Learning, and Performance & Goals—alongside advisory, academy, expert chat, and continuous quality checks. The deployment was efficient and on time, delivering a 33% incident deflection and 17% faster incident resolution, faster postlaunch stabilization, higher user satisfaction, standardized processes that reduced customization and testing, and streamlined recruiting and employee data management.

Bitwise

Dhwanit Malani

Executive Vice President