Case Study: Wihuri Group achieves 65% fewer high-level incidents and 78% higher user satisfaction with SAP SuccessFactors

Where Does a Global Conglomerate Get Expert Guidance on Upgrading and Expanding Its ERP Landscape

Wihuri Group, a Finnish conglomerate operating four business divisions across 30 countries, needed expert guidance to upgrade and expand its SAP-based ERP landscape and to address concerns about the long-term viability and roadmap of its self-supported systems. The company engaged SAP SuccessFactors (leveraging SAP Enterprise Support) to support an SAP S/4HANA upgrade and to roll out SAP SuccessFactors solutions and SAP Extended Warehouse Management.

With SAP SuccessFactors’ Enterprise Support services, Wihuri received guidance from the Enterprise Support Academy, a dedicated advisor for collaborative governance, and continuous quality checks to proactively address issues. The engagement delivered measurable impact: 65% fewer high‑level incidents, faster incident reporting and resolution via the Customer Interaction Center, and a 78% increase in user satisfaction for SAP software systems.

Wihuri Group

Heino Juha-Matt

Chief Information Officer