Case Study: Crocs achieves optimized HR system performance with SAP SuccessFactors (SAP Preferred Success)

What Do an IT Service and a Shoe Have in Common

Crocs, the global shoe manufacturer and retailer, expanded its use of SAP SuccessFactors by adding the Employee Central and Onboarding solutions but encountered suboptimal performance, glitches, and manual data verification issues. To stabilize and optimize these new components, Crocs engaged the SAP Preferred Success service from SAP SuccessFactors.

SAP SuccessFactors delivered continuous quality checks (before, during, and after go-lives), “schedule an expert” support, and proactive success checks while orchestrating third parties and internal stakeholders, which enabled on‑time project delivery. The engagement improved response times and overall system performance, sped issue resolution, fostered stronger stakeholder communication, and transferred knowledge to Crocs so the company can keep performance optimized without additional help.

Crocs

Ben Morrison

Director of HR Systems and Business Process