Case Study: Watco Companies LLC achieves streamlined HR and payroll with mobile self‑service via SAP SuccessFactors

Watco Delivering a Better Customer Experience by Creating a Better Team Member Experience

Watco Companies LLC, a transportation and logistics provider with about 5,000 employees across North America and Australia, was overwhelmed by rapid growth, paper-based processes and an on‑premises HR system that forced managers to hunt for personnel information and HR staff to rekey data. Seeking mobile access, self‑service for field employees, and an intuitive cloud solution, Watco chose SAP SuccessFactors (the SAP SuccessFactors Human Experience Management Suite) to centralize team‑member data and put it into the hands of managers and employees.

Using SAP SuccessFactors HXM Suite, Watco migrated legacy data to the cloud in 10 months, rolled out nearly all modules, and enabled mobile self‑service for field teams. The implementation eliminated manual rekeying (down from as much as 90% of some team members’ time to zero), halved payroll staffing needs (from four people to two), freed HXM staff for higher‑value work, and delivered instant, scalable access to personnel data across the business.

Watco Companies LLC

Rachael Peterson

Senior Vice President of People Services