Case Study: Endress+Hauser achieves global HR efficiency and improved employee service with SAP SuccessFactors

Valuing Employees and Building Loyalty by Providing Better HR Services

Endress+Hauser, a family-owned industrial instrumentation company with more than 14,000 employees, wanted to create a more attractive global work environment by building a consolidated HR platform to maximize employee data and simplify HR requests. Facing a gap between existing ticketing tools and HR needs, limited insights into request volumes and topics, and the need to unify local HR services, Endress+Hauser engaged SAP Services and Support to deploy SAP SuccessFactors solutions (including Employee Central Service Center).

SAP SuccessFactors, with SAP Services and Support, developed and delivered an HR-ticketing tool and defined HR request processes, meeting Endress+Hauser’s scope and timeline through a fully remote implementation. The solution went live in six months, rolled out initially to 29 countries, stayed within budget, and enabled shared-service support across Europe—resulting in more efficient HR request handling, better visibility into HR metrics, and fulfillment of the company’s business requirements.

Endress+Hauser

Joachim Adler

Head of Department Applications Personnel