Case Study: GEBHARDT Fördertechnik achieves service-led intralogistics transformation with SAP SuccessFactors

Transitioning from Supplier to Service Provider with SAP Solutions

GEBHARDT Fördertechnik needed to shift from a pure‑play equipment supplier to a global full‑service intralogistics provider and become the worldwide know‑how leader while meeting increasingly demanding customer expectations. To enable that transformation it partnered with SAP SuccessFactors and the broader SAP solution portfolio, including SAP SuccessFactors Learning.

SAP SuccessFactors helped GEBHARDT implement a cloud‑connected, intelligent platform—leveraging SAP Cloud Platform, Asset Intelligence Network, Service Cloud, Sales Cloud, Analytics Cloud and SAP SuccessFactors Learning—to launch the Galileo IoT platform, automate service ticketing, centralize training and provide 24x7 monitoring. The result: 99% system availability, 80% faster service response times, improved quotation/contract tracking, better client communication, and new predictive‑maintenance, condition‑monitoring and augmented‑reality services.

GEBHARDT Fördertechnik