Case Study: Kmart Group achieves a people-centric digital HR transformation with SAP SuccessFactors

Transforming HR into a Key Strategic Partner to the Business

Kmart Group, part of Wesfarmers and owner of the Kmart, Target and Catch brands, operates 500+ stores with 50,000 employees and hires roughly 10,000 people a year. Following a major restructure the HR team needed to replace an outdated on‑premise system and manual, paper‑based processes to improve efficiency and the employee experience, so they selected SAP SuccessFactors (Human Experience Management Suite, including Employee Central, Recruiting, Onboarding, and Performance & Goals) to modernize HR.

SAP SuccessFactors delivered a unified, mobile-friendly HR platform with self‑service and real‑time reporting, creating a single source of truth for people data and streamlining recruiting, onboarding and performance management. The solution rolled out to 50,000 active users across 500+ stores (50% logged in on day one), enabled 100% Day One onboarding readiness, provided 100% central tracking of performance reviews, cut review time by 50% (from two months to four weeks), reduced HR time on performance and goals by 35%, and left 85% of HR professionals saying systems help them work effectively.

Kmart Group

Tristram Gray

Chief People and Capability Officer