Case Study: The Body Shop achieves faster time-to-market and a 30% employee productivity boost with SAP SuccessFactors

The Body Shop Elevating Employee Proficiency to Better Serve Customers Through SAP SuccessFactors Solutions

The Body Shop, a cosmetics and skincare retailer in Banten, Indonesia, needed to accelerate time to market by delivering prompt online training on the latest beauty trends and to eliminate manual HR processes. To meet these challenges it partnered with SAP SuccessFactors, deploying SAP SuccessFactors Learning Marketplace, SAP SuccessFactors Learning, and SAP SuccessFactors Performance & Goals.

SAP SuccessFactors delivered bite‑sized, on‑demand training (under 10 minutes) and 360° performance feedback, turning HR into a strategic, insight‑driven function and better engaging a millennial workforce. The Body Shop achieved measurable results with SAP SuccessFactors: performance review cycles fell to under 4 weeks (from two months), employee productivity increased by 30%, business productivity rose, and domestic travel — and the company’s carbon footprint — was reduced.

The Body Shop

Mirna Harahap

Head of HR