Case Study: Hycom S.A. achieves high employee satisfaction and remote-work resilience with SAP SuccessFactors

Supporting Employees Remotely to Manage the New Way of Working With Experience Management Solutions from SAP

Hycom faced the sudden shift to 100% remote work during COVID-19 and needed to monitor employee health, well‑being and productivity while keeping staff motivated and supported. To do this, Hycom partnered with SAP SuccessFactors, using Experience Management solutions including Qualtrics Remote Work Pulse to run regular check‑ins and gather actionable employee feedback.

SAP SuccessFactors helped Hycom turn feedback into rapid improvements—relaxing remote‑work policies, introducing flexible schedules for parents, running webinars, hosting informal weekly video chats, and quickly resolving hardware and process issues. The program delivered strong measurable impact: 98% employee satisfaction with communication changes, 96% saying Hycom supports a healthy work‑life balance, 60% participation in weekly CEO meetings, and just one week on average to move from feedback to improvements.

Hycom

Artur Urbański

VP Consulting