Case Study: NTT DATA achieves a unified global HR platform and stronger employee engagement with SAP SuccessFactors

Strengthening Corporate Culture and Employee Engagement with SuccessFactors Solutions

NTT DATA, a global IT services leader with 75,000 employees, faced fragmented HR systems after multiple acquisitions and needed a single, performance-based platform to unify operations, engage employees, and establish a standard talent-review model. To address this, NTT DATA selected SAP SuccessFactors and deployed its Performance & Goals, Compensation (including variable pay), and Employee Central solutions as the core system of record.

SAP SuccessFactors was rolled out across North America and India—Performance & Goals reached 20,000 users in under three months and Employee Central was implemented in five months—creating a single “Navigator” HR platform that cascades goals, links compensation to measurable performance, and enables self-assessments. The result was wide adoption, actionable analytics, higher self-assessment participation, clearer pay-for-performance transparency, and significant HR efficiency gains (NTT DATA now spends about 10% of the time finding data and 90% partnering with stakeholders), with 20,000 users on the platform and average deployments of 3–5 months.

NTT Data

Megan Masoner

Senior Vice President Human Capital