Case Study: PCS Security and Facility Services achieves 100% employee onboarding and eliminates manual HR processes with SAP SuccessFactors

Streamlining HR to Transform Employee Experiences with SAP SuccessFactors Solutions

PCS Security and Facility Services, a Bangkok-based professional services firm with 30,000 employees, faced fragmented, paper-based HR processes that limited growth and made it hard for frontline and office staff to access services. To modernize HR and improve employee experiences, PCS chose SAP SuccessFactors HXM Suite (implemented with support from I AM Consulting) to provide an integrated, mobile-first human experience management platform.

SAP SuccessFactors delivered a cloud-based HXM solution that established a single source of HR truth, automated manual workflows, and enabled 24x7 self-service across more than 4,000 locations. The implementation onboarded 100% of employees to the platform, eliminated 100% of manual HR processes, and delivered faster recruitment insights, easier payroll and personal data updates, and role-tailored learning journeys—streamlining operations and improving employee experiences across PCS Security and Facility Services.

PCS Security and Facility Services

David McGeown

Director of Transformation and Technology