Case Study: NSW Department of Justice achieves streamlined recruitment and onboarding (20% faster hiring, 60% faster onboarding) with SAP SuccessFactors

Seamless Recruitment and Onboarding contributing towards Building a Stronger Community

NSW Department of Justice, as part of the merger that created the Department of Communities & Justice, had around 27,500 employees and inherited multiple disconnected HR systems that forced manual inputs, slow workflows and inconsistent hiring and onboarding. To consolidate its HR landscape and move to a single Talent Acquisition model, the agency selected SAP SuccessFactors (with implementation partner Deloitte) to replace Taleo Recruitment and ServiceNow Onboarding and modernize recruitment and onboarding processes.

SAP SuccessFactors Recruitment and Onboarding were deployed as a single, integrated instance tied into ERP interfaces, with mobile-enabled applications, real-time automated reporting and tools to build talent pipelines. The SAP SuccessFactors solution cut manual reporting effort by 80%, reduced time to hire by 20% and shortened time to onboard by 60%, while improving candidate experience, hiring manager visibility and overall recruitment efficiency.

NSW Department of Justice

Brigitte Fairbank

Executive Director People