Case Study: San Jose Sharks achieves greater organizational agility and 33% faster onboarding with SAP SuccessFactors

San Jose Sharks Elevating organizational agility and the employee experience in the cloud

San Jose Sharks, managed by Sharks Sports & Entertainment, is a professional NHL team and venue operator that faced fragmented HR systems, time‑consuming manual processes, and poor data governance as it worked to stabilize its workforce and improve employee experience. To address these challenges the organization selected SAP SuccessFactors and deployed the SAP SuccessFactors HXM Suite to modernize HR and talent management in the cloud.

Using SAP SuccessFactors, the Sharks established a single source of truth for employee data, automated HR workflows, and consolidated payroll and talent processes, simplifying compliance and improving performance evaluations and recognition. The implementation cut onboarding processing time by 33% and helped the organization maintain a 94% full‑time employee staffing ratio during COVID‑19, demonstrating measurable operational and workforce resilience gains with SAP SuccessFactors.

San Jose Sharks

Cassie McBride

SVP, General Counsel