Case Study: Sun Communities achieves a 97% reduction in manual new‑hire processes with SAP SuccessFactors Onboarding

Reducing Manual Processes for New Hires by 97% Using SAP SuccessFactors Onboarding

Sun Communities, a national operator of manufactured home communities and RV resorts with 251 properties and up to 200 hires a day during peak seasons, faced fragmented systems and time-consuming manual onboarding that delayed training and new-hire setup. To address mass onboarding, compliance and seasonal turnover challenges, they turned to SAP SuccessFactors, implementing the SAP SuccessFactors Onboarding solution (integrated with Employee Central and SAP Jam) to automate paperwork and streamline new-hire access.

Using SAP SuccessFactors Onboarding, Sun Communities automated nearly all new-hire processes, enabling hires to access systems within hours, complete paperwork before day one, and finish required compliance training remotely. The deployment delivered measurable impact: a 97% reduction in manual processes, $100,000 annual labor savings, 100% of paperwork completed before the first day, 100% compliance-training completion, 48% faster eligibility verification, and a 29.4% faster time to reach productivity.

Sun Communities

Marc Farrugia

Vice President of Human Resources