Case Study: Productos Metalúrgicos S.A. (PROMESA) achieves increased sales and streamlined HR with SAP SuccessFactors

PROMESA Building an Intelligent Enterprise to Engage Customers and Employees

Productos Metalúrgicos S.A. (Promesa) is a leading Ecuadorian distributor of tools, hardware, and automotive parts that needed to modernize aging manual processes to meet customer expectations and improve the employee experience while competing with much larger suppliers. To become an intelligent enterprise, Promesa implemented SAP S/4HANA as its digital core and integrated solutions including SAP SuccessFactors, SAP Concur, SAP Sales Cloud, and SAP Service Cloud to centralize data and automate workflows.

Using SAP SuccessFactors for talent management and self-service HR—alongside SAP Sales and Service Cloud for customer engagement and SAP Concur for expense automation—Promesa streamlined processes, reduced reporting and transaction times, and improved customer insights. Results include reducing monthly expense processing from one day to 27 minutes, cutting core-process time from 5 minutes to 5 seconds, shrinking report production from 12 days to 2 hours, and a 30% increase in sales driven by product improvements; SAP SuccessFactors specifically helped align employee goals, speed performance reviews, and boost staff productivity.

Productos Metalúrgicos S.A. (Promesa)

Miguel Sotomayor

Technology Manager