Case Study: La Caja Colombiana de Subsidio Familiar Colsubsidio achieves unified self-service cloud HR and near-elimination of manual processes with SAP SuccessFactors

ow Does Unified HR in the Cloud Make Employee’s Lives Simpler and Help Attract Top Talent

La Caja Colombiana de Subsidio Familiar Colsubsidio, a Bogotá-based nonprofit that provides social services and benefits to millions of Colombians and employs about 17,000 people, faced fragmented HR systems, heavy manual data entry, limited self-service, and difficulty tracking workflows — all of which made it hard to support employees and attract new talent. To address these challenges, Colsubsidio turned to SAP SuccessFactors, deploying SAP SuccessFactors Employee Central, Employee Central Payroll, Recruiting, and Onboarding as part of a cloud-first HR strategy.

SAP SuccessFactors delivered a unified, mobile-friendly HR platform that centralized employee data, automated workflows, and created a single portal for recruiting and onboarding. The result: real-time visibility and full process transparency, faster employee access to HR services from any device, and a dramatic drop in manual processes from more than 50% to about 5%, plus reduced time spent on HR tasks and an improved employer brand. SAP SuccessFactors’ solutions also provided the flexibility Colsubsidio needed during COVID-19 and beyond.

La Caja Colombiana de Subsidio Familiar Colsubsidio

Martha Castaño

Human Talent Manager