Case Study: New York Life Insurance Company achieves HR transformation and major productivity gains with SAP SuccessFactors

New York Life Insurance empowers employees and unlocks time savings by transforming HR systems

New York Life Insurance Company faced a fragmented HR environment with 32 disparate systems and many manual, paper-based processes that forced employees and managers to rely on HR for basic personnel information. Seeking to boost productivity and give staff direct access to up-to-date data, the company turned to SAP SuccessFactors (specifically SAP SuccessFactors Employee Central) as part of its HR transformation.

Using SAP SuccessFactors Employee Central in a hybrid deployment alongside on‑premise SAP Payroll (implemented with IBM Global Business Services), New York Life created a single self-service portal where employees and managers can view and update information, speeding decisions and onboarding. The SAP SuccessFactors solution delivered measurable impact — a high employee adoption rate achieved within two weeks — and produced time savings on HR tasks, improved manager insights, and faster time-to-value.

New York Life Insurance Company

Amy Falk

Corporate Vice President