Case Study: Namibia Water Corporation (NamWater) achieves streamlined digital performance management with SAP SuccessFactors

NamWater Cultivating a Performance Culture to Support Employee Development and Growth

NamWater, Namibia’s state-owned water utility, faced time-consuming, inconsistent performance appraisals managed with manual systems and spreadsheets that lacked process clarity, audit trails, and alignment of individual goals to organisational objectives. To modernize its performance culture, NamWater partnered with SAP SuccessFactors, deploying the SAP SuccessFactors Performance & Goals solution with SAP Services and Support.

SAP SuccessFactors digitalized NamWater’s performance management, automating reporting and enabling 24x7 access to data for informed decision-making. The implementation eliminated 100% of manual data aggregation tasks, allowed multiple performance processes to run simultaneously, and gave managers clear visibility to coach and track improvements—establishing a benchmark for broader HR transformation.

NamWater

Tonata Uwanga

Head of Business Systems Administration – ICT