Case Study: Milliken & Company achieves digitized mobile benefits enrollment and 95% reduction in paper-based processes with SAP SuccessFactors

Milliken improves Employee Experience with Modernized Benefits

Milliken, a 6,500‑employee manufacturing company in Spartanburg, SC, faced an inefficient, paper‑based benefits enrollment process that required time‑consuming re‑keying and produced poor data quality. To modernize benefits administration and improve the employee experience, Milliken partnered with SAP SuccessFactors, implementing Employee Central and SAP U.S. Benefits Administration by Benefitfocus.

With SAP SuccessFactors, Milliken digitized benefits enrollment, introduced secure online and mobile self‑service, and reduced HR administrative burden—resulting in a 95% reduction in manual paper processes and a 20% increase in dental buy‑up participation, while improving employees’ understanding of and access to their benefits.

Milliken

Brad Johnson

Director of Benefits and Retirement