Case Study: Kelly Services achieves national recruitment standardization and improved hiring visibility with SAP SuccessFactors

Kelly Services Standardizing Recruitment Processes Nationally

Kelly Services México (Kelly Services), a national leader in talent attraction and recruitment with 13 branches, needed to modernize and standardize its recruitment processes, ensure compliance with performance metrics, and provide transparent, real-time communication with clients. To address these challenges it selected SAP SuccessFactors solutions (with implementation support from partner PeopleNext) as the technological platform to replace manual Excel-based processes.

Using SAP SuccessFactors, implemented and configured by PeopleNext, Kelly Services standardized formats and templates nationally, integrated its website for real-time vacancy updates, and enabled shared visibility of recruitment processes. The SAP SuccessFactors deployment drove measurable improvements—100% standardization of templates and vacancy publications, 100% web integration with the HR system, clearer client communication, time optimization, and immediate, real-time information access.

Kelly Services

Gloria Martínez

Operations Manager