Case Study: Sitel achieves improved talent acquisition and employee engagement with SAP SuccessFactors

Keeping Top Talent Engaged and Motivated with SAP SuccessFactors Solutions

Sitel, a global customer experience outsourcing firm with 75,000 employees, faced fragmented on‑premise HR systems, manual recruitment processes, and limited workforce visibility that made it hard to attract, engage, and retain the right talent. To modernize HR and standardize recruitment and compensation globally, Sitel chose SAP SuccessFactors and implemented the SAP SuccessFactors HCM Suite (with Workforce Analytics).

SAP SuccessFactors moved Sitel’s HR to the cloud, digitizing and automating recruitment, compensation, and workforce reporting to give managers real‑time, company‑wide insight. The SAP SuccessFactors solution accelerated analytics (reducing attrition/absenteeism calculations from a week to a day, an 85% improvement), increased applicant flow by 25% in some countries, lifted employee engagement by 5%, streamlined hiring and compensation processes, and helped cut costs while improving retention and productivity.

Sitel

Kim Bacci

Global Director, HR Systems