Case Study: izzi telecom achieves transparent, same-day commission payments and higher sales retention with SAP SuccessFactors

izzi telecom Satisfying salespeople with transparent payment information

izzi Telecom, a Mexican telecommunications provider, faced weeklong, error-prone commission calculations done in Microsoft Excel across siloed teams, which caused over‑ and underpayments, opaque payouts, and staff turnover. To increase payment visibility and react quickly to changing market variables, izzi Telecom turned to SAP SuccessFactors and its cloud-based SAP Commissions solution.

SAP SuccessFactors deployed SAP Commissions (integrated with the SAP SuccessFactors Human Experience Management Suite and SAP HANA), enabling one-day commission runs instead of over five days, real-time mobile/desktop/kiosk access, and “one‑click” traceability for rapid query resolution. The implementation reduced manual errors, boosted sales‑force retention by 40%, delivered an 80–85% performance improvement, and increased employee satisfaction, productivity, and agility in adjusting compensation rules.

izzi Telecom

Jesus Lopez Diaz

Variable Compensation Subdirector