Case Study: izzi telecom achieves fast, transparent commission payouts and 40% higher retention with SAP SuccessFactors (SAP Commissions)

izzi telecom Bringing Telecommunications Services Within Reach Throughout Mexico

izzi telecom, a leading provider of telephony, Internet, and video services across Mexico, faced inaccurate and nontransparent variable-pay processes: sales commissions were calculated in Microsoft Excel, producing over- and underpayments, delayed payouts, and some resignations. To improve visibility and agility in a fast-changing telecommunications market, izzi telecom engaged SAP SuccessFactors and implemented SAP Commissions (integrated with SAP SuccessFactors solutions and SAP HANA) to replace the manual processes.

SAP SuccessFactors’ SAP Commissions created a unified, automated commission system with mobile and desktop access, query-and-resolution workflows, and flexible parameterization by role, channel, or city. The change cut commission calculation and delivery from over five days to one day, increased sales-force retention by 40%, boosted performance by 80–85%, reduced turnover and hiring needs, and improved employee satisfaction, productivity, and ability to respond quickly to market changes.

izzi Telecom

Jesus Lopez Diaz

Variable Compensation Subdirector