Case Study: Newtec achieves a service-minded, customer-centric transformation with SAP SuccessFactors

Introducing a Service-Minded Mentality with SAP® SuccessFactors® Solutions

Newtec, a Sint‑Niklaas–based leader in satellite communication technology, wanted to broaden its services by training customers and certifying partners while connecting employee objectives and ideas to company strategy. To simplify learning for staff and customers and to capture performance data across the employee lifecycle, Newtec turned to cloud-based SAP SuccessFactors solutions, including the Learning and Performance & Goals modules.

SAP SuccessFactors implemented a single learning system for employees and customers and aligned individual objectives with strategic priorities, with consulting support from Flexso. The rollout enabled 250 training courses (and growing), made learning and certification management 20% faster, sped up performance appraisals by 30%, and raised productivity with the same resources—demonstrating measurable business impact from SAP SuccessFactors.

Newtec

Eric Dierinck

IT Director