Case Study: Officeworks achieves a unified, cloud-based HR hub and boosted team engagement with SAP SuccessFactors

Inspiring Team Members to Connect, Learn, and Grow

Officeworks, a leading Australian office-supply retailer with 168 stores and about 10,000 employees, needed a modern, end-to-end HR system after a demerger to replace disparate legacy systems and paper processes and improve the team member experience. They selected SAP SuccessFactors and implemented a cloud-based suite—including Recruiting, Onboarding, Employee Central and Payroll, Compensation, Learning, and Performance & Goals—to cover the entire team member lifecycle.

SAP SuccessFactors, working with DXC Technology and RKM Consulting, delivered a single HR hub that automated manual workflows, established a single source of truth for team-member data, and provided 24x7 mobile self-service. The solution digitalized training and performance management, gave managers intuitive dashboards and stronger analytics for strategic decisions, and improved engagement and efficiency across Officeworks’ workforce.

Officeworks

Brad Ellis

Head of People Strategy and Services