Case Study: truesign achieves faster evaluations, higher productivity, and better customer service with SAP SuccessFactors

Inspiring Employee Engagement and Increasing Productivity with SAP SuccessFactors Solutions

truesign, a 15-employee São Paulo–based provider of a cloud digital-signature portal, needed faster, more efficient HR and reward-management processes to support growth. To address this, truesign worked with SAP SuccessFactors (with partner Intelligenza) to bring cloud HR and collaboration capabilities into its small but expanding business.

SAP SuccessFactors deployed Employee Profile, Performance & Goals, Compensation, and the SAP Jam social platform in about two weeks, cutting performance-evaluation effort by 70%, delivering 3x faster goal alignment, halving time to resolve technical issues on customer sites, raising service productivity by 15% and boosting customer satisfaction by 8%. SAP SuccessFactors also gave managers autonomy over merit-based pay, clearer training priorities, and faster employee collaboration to improve service delivery.

truesign

Ricardo Silva

Founder