Case Study: Welcome Break achieves 15% higher employee retention with SAP SuccessFactors solutions

Increasing Employee Retention 15% with SAP SuccessFactors Solutions and SAP Jam

Welcome Break, a leading UK highway services operator, faced persistently high turnover (approaching 50%) and inconsistent HR practices across multiple brands and job titles. To create a distinct Welcome Break culture, empower unit managers, and standardize processes, the company adopted SAP SuccessFactors solutions—including Employee Central, Recruiting Management, Performance & Goals, Learning, Succession & Development—and the SAP Jam collaboration platform.

SAP SuccessFactors implemented a unified talent-management suite and SAP Jam to digitize HR, put hiring into the hands of unit managers, standardize performance and training, and enable real-time recognition. The result for Welcome Break: a 15% increase in employee retention, 100% harmonized, digitized HR processes, more than 7,000 compliments captured in SAP Jam, 75% of vacancies filled internally, 90% of training completed on time, faster hiring and stronger internal mobility—boosting engagement and a fuller leadership pipeline.

Welcome Break

Karl Jolly

Director of People