Case Study: Checkers (drive-through restaurant chain) achieves 63% reduction in management turnover and streamlined hiring with SAP SuccessFactors

Improving Technology Solutions to Retain Talent and Support Multi-Location Business

Checkers, a drive-through restaurant chain operating in 28 states and the District of Columbia, faced mounting administrative burdens from an ERP built for a corporate office rather than a field organization. Manual data entry, inefficient hiring and transfer processes, and time-consuming manager tasks made it difficult to attract and retain quality managers. To address these issues, Checkers partnered with SAP SuccessFactors to modernize its talent and HR processes.

SAP SuccessFactors implemented position management and event derivation features and integrated with Checkers’ existing financial system, redesigning the ERP to fit a nationwide structure instead of replacing it. The solution reduced management turnover by 63%, cut inquiries from company-owned locations by 25%, saved about 15 minutes per employee salary adjustment, and freed managers to focus on value-added work—improving productivity and retention.

Checkers

Monigo Saygbay-Hallie

Chief People Officer