Case Study: Keolis achieves streamlined, digital HR for 36,000 employees with SAP SuccessFactors

Improving HR Efficiency and Accessibility with SAP®SuccessFactors®Solutions

Keolis, a global passenger transport operator, needed to improve HR efficiency and accessibility for its workforce in France — streamlining tools across operating units, digitalizing the employee relationship, guaranteeing regulatory compliance and raising overall HR quality. To meet these goals the company turned to SAP SuccessFactors, deploying SAP SuccessFactors solutions and the SAP SuccessFactors Mobile app to modernize HR processes.

SAP SuccessFactors implemented a standardized, digital HR platform for 36,000 employees in France, replacing paper processes, centralizing HR records and enabling employee self-service and manager-driven talent development. The vendor’s solution accelerated recruitment, improved GDPR compliance and reduced regulatory risk, delivered a >35% increase in applications managed by HR without adding headcount, provided one source of HR information for all 36,000 employees and achieved a 95% manager completion rate for performance reviews.

Keolis

Bertrand Coupin

Director of Human Resources