Case Study: Alfred Kärcher GmbH & Co. KG achieves faster HR cloud adoption and higher user satisfaction with SAP SuccessFactors

How Is Proactive Software Support Helping a Cleaning Systems Giant Make the Most Out of Its IT Investments

Alfred Kärcher GmbH & Co. KG, the global leader in cleaning technology, needed to optimize its SAP SuccessFactors solutions used to manage roughly 11,000 employees and to build the business case for deploying SAP SuccessFactors Employee Central and Employee Central Payroll on SAP Cloud Platform. Key challenges included integrating SuccessFactors with other SAP systems, accelerating user ramp‑up and adoption, and ensuring compliant, inclusive support arrangements with the local German works council.

Working with SAP SuccessFactors through SAP Digital Business Services and the SAP Enterprise Support Advisory Council, Kärcher received proactive support, expert‑led webinars, and SAP Learning Hub resources plus integration‑architecture guidance for on‑premise, cloud, and hybrid scenarios. The engagement produced a clear roadmap for cloud HR, faster ramp‑up and higher user satisfaction — including 20% less time to understand integration options and five days of training saved — and improved user knowledge and experience.

Alfred Kärcher GmbH & Co. KG

Matthias Mehrtens

Chief Information Officer