Case Study: Vistara (Tata SIA Airlines) achieves mobile, paperless HR and faster onboarding with SAP SuccessFactors

How Indian airline Vistara delivers a first-class employee experience for its young, mobile workforce with SAP SuccessFactors Human Experience Management Suite.

Vistara, the full-service airline with 4,500+ employees, faced an end-of-life HR system and paper-based processes that hindered the employee and candidate experience and lacked mobile self-service. To modernize HR from hire to retire, Vistara selected SAP SuccessFactors Human Experience Management Suite, integrated with SAP S/4HANA and SAP Business Technology Platform, to deliver a cloud-based, mobile-first solution.

SAP SuccessFactors, implemented alongside partner Stepping Cloud, delivered a one‑stop HR system and 24x7 mobile self-service that digitized and automated workflows. The deployment produced measurable benefits—quicker résumé screening and onboarding reconciliation, improved payroll accuracy through HR-finance integration, reduced paperwork and repetitive admin work, and increased manager transparency and on-the-go e-learning—impacting Vistara’s 4,500+ employees.

Vistara

Deepa Chadha

SVP HR and Corporate Affair