Case Study: Ittihad International Investment LLC achieves unified, digital HR and accelerated payroll with SAP SuccessFactors

How HR and Employee Experiences Are Driving the Group’s Digital Transformation

Ittihad International Investment LLC, a private investment fund operating more than 30 businesses across five industry verticals, faced fragmented HR systems after numerous acquisitions, leading to poor visibility, nonstandard policies, manual paper-based processes, and slow HR response times. To centralize and modernize HR and improve employee experience, Ittihad selected SAP SuccessFactors, deploying the SAP SuccessFactors Human Experience Management (HXM) Suite including Employee Central, Employee Central Payroll and SAP SuccessFactors Mobile, with plans to integrate with SAP S/4HANA and support from the SAP Customer Success Office.

SAP SuccessFactors implemented a single HR platform for all 33 entities, standardizing policies, enabling self-service and mobile access, automating routine tasks and integrating HR with finance to automate salary payments. The result: one trusted data source, zero HR disruption during COVID-19, and major efficiency gains — 82% faster compensation management, 2x faster performance reviews, 121% faster talent identification, 1,168% faster payroll processing, approvals reduced to one day, and measurable time and cost savings across the group.

Ittihad International Investment LLC

Zeina Kanaan

Group HR