Case Study: Hefei Royalstar Electronic Appliance Group Co. Ltd. achieves rapid digital innovation and 50% lower ERP operating costs with SAP SuccessFactors

How Does the Use of Next-Generation Support Services Help Accelerate Digital Innovation

Hefei Royalstar Electronic Appliance Group Co. Ltd., a leading Chinese household‑appliance manufacturer focused on smart‑home innovation, needed to unify business processes and gain real‑time operational insight to accelerate product development. To maximize the value of cloud technology and digitalize its operations, Hefei Royalstar engaged SAP SuccessFactors and implemented SAP S/4HANA Cloud with SAP Preferred Success services.

Using SAP SuccessFactors’ SAP Preferred Success engagement, Royalstar completed its migration in six months, gained accurate, authentic data, and reduced ERP operation and maintenance costs by 50% while improving on‑time delivery by 20%. The vendor provided a dedicated customer success manager, SLA‑backed issue resolution, regression testing, and learning resources, which together improved production and management efficiency and drove faster feature adoption.

Hefei Royalstar Electronic Appliance Group Co. Ltd.

Jun Zhang

Chief Information Officer