Case Study: Canada Post achieves optimized HR support and improved employee experience with SAP SuccessFactors

How Does the Right Support Plan Help Get the Most Out of a Human Experience Management Solution

Canada Post, a crown corporation and Canada’s leading parcel delivery organization with 64,000 employees, adopted a modern human experience management suite but needed reliable, ongoing support and updates to get the most value from the investment. To address that challenge, Canada Post chose SAP SuccessFactors, deploying SAP SuccessFactors solutions alongside SAP Preferred Success services to ensure the platform stayed supported and current.

SAP SuccessFactors delivered SAP Preferred Success services that provided extra tools and administrator training, cutting management time spent on routine questions about SAP SuccessFactors Learning and enabling HR to focus on more strategic work. The engagement confirmed best-practice deployment, drove high employee satisfaction, and laid the groundwork for a next‑generation user interface capable of supporting 200 concurrent SAP SuccessFactors Learning users.

Canada Post

Jennifer Barwick

Manager, Learning and Development