Case Study: ICM.S achieves digital transformation and 20% lower operating costs with SAP SuccessFactors

How Does Technology Support Prepare a Dedicated Workforce for Digital Transformation

ICM.S, an Italian SAP platinum partner and technology consultancy, faced internal legacy technology that was holding back its operations and culture. To modernize and prepare its workforce for digital transformation, ICM.S adopted SAP S/4HANA Cloud and engaged SAP SuccessFactors alongside SAP Preferred Success services to support the move to a cloud-based intelligent infrastructure.

With SAP SuccessFactors’ support through SAP Preferred Success, ICM.S implemented its cloud ERP on time and on budget, created a strategic roadmap, and upskilled key users with dedicated learning journeys. The initiative cut total operating costs by about 20%, reduced customer-incident response times by up to 30%, boosted innovation discovery and quarterly release adoption by roughly 30%, and ensured compliance with Italian cloud and data-privacy rules.

ICM.S

Luca Biasotto

Project Manager