Case Study: Carolinas HealthCare System achieves increased employee engagement and improved patient care with SAP SuccessFactors

How Does Supporting a Curious Culture Lead to Exceptional Patient Care?

Carolinas HealthCare System, a large integrated healthcare provider with 36,000 employees and more than 40 hospitals, needed cohesive HR data and visibility across the entire employee lifecycle to consistently deliver high-quality patient care. To address fragmented HR disciplines and support talent growth, the organization adopted SAP SuccessFactors solutions (SAP SuccessFactors HCM Suite) as a single, integrated platform for talent, performance, and learning management.

Using SAP SuccessFactors, Carolinas HealthCare System deployed a unified platform with learning management, talent management, and workforce analytics accessible 24x7, enabling holistic workforce planning and development. The vendor’s solution helped increase employee engagement, inspire professional development and retention, and build collaborative teams — while managing roughly 500,000 job applications a year and supporting operations across 900 care sites and 12 million patient encounters — directly contributing to better patient outcomes.

Carolinas HealthCare System

Debra Plousha Moore

Executive Vice President, System Chief of Staff