Case Study: Entel Peru accelerates strategic HR goals and maximizes HR cloud value with SAP SuccessFactors

How Does Personalized Support Help Realize Strategic HR Goals Faster

Entel Peru S.A., a leading Peruvian telecommunications provider connecting more than 7.8 million customers and employing about 6,710 people, had already digitalized its human capital management and wanted to maximize the value of its SAP SuccessFactors investment. To accelerate feature adoption and realize strategic HR goals faster, Entel Peru engaged SAP SuccessFactors through the SAP Preferred Success plan for personalized, metric-driven support.

SAP SuccessFactors delivered a tailored program—assigning a customer success manager, providing expert onboarding (Schedule an Expert, Expert Chat, Ask an Expert Peer), continuous quality and success checks, prioritized incident handling, and guided demos across Employee Central, Performance & Goals, Recruiting, Recruiting Marketing, and Learning. This support improved change management and increased adoption of the cloud HR platform, helping Entel Peru unlock greater value from its implementation and gain measurable insights to drive ongoing usage and performance.

Entel Peru

Gabriela De Jesús Garcia Ruiz

Talent Management Project Coordinator