Case Study: Colliers International achieves faster, aligned performance management and higher feature adoption with SAP SuccessFactors

How Does HR Technology Provide a Solid Foundation for Fresh Thinking in Commercial Real Estate

Colliers International Hong Kong Limited, part of the global Colliers International group, faced suboptimal performance-management and goal-setting processes that hindered employee alignment and digital HR adoption. To address this, Colliers engaged SAP SuccessFactors, implementing the SAP SuccessFactors Performance & Goals solution with support from SAP Preferred Success and SAP Enterprise Support services to optimize its human capital management landscape.

SAP SuccessFactors provided a dedicated customer success manager, hands-on guidance, metric-driven consumption planning, and targeted knowledge-transfer sessions, streamlining performance reviews and boosting adoption. The implementation delivered measurable impact: 20% faster performance-review and goal-setting processes, a 30% higher new-feature adoption rate, and 20% lower training costs, while creating a foundation for continued experimentation with additional SAP SuccessFactors solutions.

Colliers International

Elaine Choi

HR Department Manager