Case Study: Komatsu boosts HR performance and workforce skills with SAP SuccessFactors

How Does HR Support Help a Heavy Equipment Firm Increase Employee Performance and Satisfaction

Komatsu America Corp. and Komatsu Mining Corp., a global heavy‑equipment manufacturer with about 15,000 employees across 16 countries, needed to boost employee satisfaction, motivation, and skills development to support innovation and performance. To modernize HR information management and support their digital transformation, Komatsu turned to SAP SuccessFactors and the SAP Preferred Success service for SAP SuccessFactors solutions.

SAP SuccessFactors delivered a managed success program that accelerated implementation with a designated customer success manager, provided regular health and success checks, monthly admin webinars, and tools to reduce incidents at go‑live and afterward. The SAP Preferred Success service streamlined the user experience, helped new administrators adopt best practices, and enabled faster escalation and resolution of issues—improving productivity and allowing Komatsu’s lean HR team to focus on strategic priorities.

Komatsu

Brian Risch

Director of Human Resources Information Systems