Case Study: My Pathway achieves a streamlined digital transformation and one source of truth with SAP SuccessFactors

How Does Expert Support Help a Digital Transformation Journey to Realize a Vision for Communities

My Pathway, a Cairns-based social and economic development organization working across regional and remote Australian communities, needed to simplify its business landscape and create a single source of truth to better support employment services, training and community programs. To migrate to an intelligent ERP and safeguard its digital transformation, My Pathway engaged SAP SuccessFactors and implemented SAP S/4HANA Cloud using the SAP Preferred Success plan.

SAP SuccessFactors delivered expert support through the Customer Success organization and the Preferred Success plan — applying the SAP Activate methodology, a dedicated customer success manager, advisory services, integration and migration checks, test automation, embedded analytics, automated situation handling, and Expert Chat. The result was a streamlined rollout, improved incident response and system provisioning, and a modern, connected business landscape with end-to-end operations and one source of truth across finance, logistics and project systems.

My Pathway

Glenn Gregory

Business Systems Analyst